Reference

What Our Privacy Policy Covers

This page tells you exactly what we record when you open an account, add money through bKash, Nagad or Rocket, and move between slots, live tables and the sportsbook.

Account details explainedWallet data handlingCookie choicesRequest a copyContact our support

Explore the Lobby Read FAQ

How We Handle Account and Wallet Details

f999com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect what we need to run your account and nothing beyond that. When you register, we record your name, mobile number, date of birth confirmation and the password you set. When you top up through bKash, Nagad, Rocket, Upay or a bank transfer, our system

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stores the transaction reference, the amount and the sending wallet number so we can match the money to your account wallet and settle any query later. Gameplay records such as which slot round you opened, your live table session length and your sportsbook selections let us
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resolve disputes and keep the lobby fair for everyone. Device data, including browser type and a general location signal, helps us spot a login that does not look like yours. We do not sell your details and we do not pass them to advertisers. Some data
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is shared with the payment providers and studios needed to complete a deposit or load a game, and with authorities only where the law requires it. Whether you can use the platform at all depends on your local law and eligible regions, so check that before
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you register.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Cookies, Security and Data Retention

Your account safety and your data safety are the same job here, so we treat them that way. Sessions run over an encrypted connection, and a one-time code goes to your registered mobile number whenever a login comes from a device we have not seen. Our cookies do the practical work: keeping you signed in, remembering your language and chip-row preference, and letting us see which lobby panels load slowly on mobile so we can fix them. We keep transaction and gameplay records only as long as we need them to answer a dispute, meet a payment provider requirement or satisfy a legal obligation, then we remove them.

Every unfamiliar device triggers a one-time code to your registered mobile number. If the code does not arrive, our support team can check the number on file before anything changes.

Cookie control

Essential cookies keep your session and wallet state working. The optional ones help us measure page speed, and you can block them in your browser settings at any point.

Retention practice

Deposit references and gameplay logs stay on file while a query could still be raised. Once that window closes, we delete the record rather than hold it indefinitely.

Correcting details

Spotted an old mobile number or a misspelt name? Tell support, confirm your identity, and we update the record and note the change on your account history.

PRIVACY HELP DESK

Where to Ask About Your Data

If something about your stored details worries you, our Bangladesh support team is the first stop. You can raise a privacy question the same way you raise a wallet query, and we will tell you which records we hold and why. Keep your account number and the wallet reference handy so the agent can find you without a long back-and-forth. Ask before you share screenshots of your bKash or Nagad history in any public group, because those images carry your mobile number and transaction IDs.

In-account live chat Open the chat panel from your account menu and pick the privacy topic. An agent picks it up, confirms your identity and walks you through what we store, then logs the request reference for you.

Email request Write to our support address from the email tied to your account. State clearly which record you want to see or correct, and we reply with the outcome and the steps taken.

Wallet query form Use the payment help form when the issue involves a bKash, Nagad, Rocket or Upay reference. Attach the transaction ID only, never your PIN or full wallet balance screenshot.

Questions About Your Policy Rights

These are the questions our Bangladesh support team fields most often about stored data, wallet records and what you can ask us to change. If your own question is not here, send it through the chat panel and we will answer it in the same plain terms.

We store the transaction ID, the amount, the sending wallet number and the time of the transfer. That lets us match the money to your account wallet and settle any mismatch later. We never store your bKash PIN.

Yes. Send the request from the email linked to your account or through the chat panel. We confirm your identity first, then hand over the account, wallet and gameplay records we hold on you.

Studios receive what they need to load a game session, not your wallet details or mobile number. Payment providers see the transaction reference so a deposit can clear. We do not sell data to advertisers.

Records stay while a dispute or a provider requirement could still apply. Once that window closes, we delete them. Login history is held for a shorter period and used only to spot unusual access.

We remove the profile and marketing preferences, then keep only the transaction records we are obliged to retain for legal or payment-provider reasons. Ask support to confirm what remains on file.

You can block non-essential cookies in your browser without losing lobby access. Essential cookies keep your session and wallet state working, so those need to stay switched on.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBlackjack Action InfoFAQ

What Our Privacy Policy Covers

Cookies, Security and Data Retention

Where to Ask About Your Data

Questions About Your Policy Rights

01 What details do you keep when I add money with bKash?

02 Can I ask for a copy of the data on my account?

03 Do you share my number with game studios?

04 How long do you keep my deposit records?

05 What happens to my data if I close my account?

06 Can I stop the optional cookies?

Privacy Policy

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